STORE POLICY
Customer Care
We’re committed to ensuring every customer feels confident and satisfied with their purchase. Our team is here to help with product recommendations, order assistance, and after-sales support. If you have any questions or concerns, reach out via email or our contact form — we’ll respond promptly and professionally.
Privacy & Safety
Your trust is our priority. All personal information shared with us is kept strictly confidential and used only to process orders and improve your shopping experience. Payments are processed securely through trusted platforms, ensuring your data is protected at every step. We do not share, sell, or disclose your information to third parties.
Wholesale Inquiries
Interested in stocking our premium weaves or partnering with us? We offer wholesale pricing for salons, stylists, and retailers. Send us an email with your business details, and our team will provide pricing, minimum order requirements, and shipping options tailored to your needs.
Shipping & Delivery
We aim to process all orders within 5-7 business days. Delivery time depends on your location but typically takes 5-6 working days within South Africa. Once your order has shipped, you’ll receive a tracking number to monitor its progress.
Returns & Exchanges
For hygiene and quality control reasons, we cannot accept returns on opened or worn hair products. We also do not accept any weaves where the lace has been cut, altered, or customized in any way. If you receive an incorrect or defective item, please contact us within 48 hours of delivery so we can arrange an exchange or refund. All items must be unused, in original packaging, and accompanied by proof of purchase.
Payment Methods
We offer secure and flexible payment options to make your shopping experience smooth. You can pay using PayFlex, Paystack, Yoco, or major credit/debit cards. All transactions are processed through trusted gateways, ensuring your personal and financial information is fully protected.
Terms & Conditions
By purchasing from our store, you agree to our terms of service regarding product usage, delivery timelines, and applicable policies. We reserve the right to update our terms at any time to better serve our customers and ensure a smooth shopping experience.